Questions about sending and privacy
These are the questions people ask before the first send, in five groups: getting started, sending and limits, getting to the inbox, privacy, and what PhantomFox does not do. Where the honest answer is a refusal, the refusal is the answer.
On this page
How are these questions organised?
By what you are actually worried about, in five groups. Most people read two of them and then go and send something.
| Group | What it settles | Who tends to ask |
|---|---|---|
| Getting started and getting to the inbox | domains, speed, configuration, warming | somebody who has bounced off a DNS console |
| Sending and limits | volume, cold lists, replies, the wallet | somebody with a list and a deadline |
| Privacy and what we refuse | identity, tracing, accounts, the refusals | somebody sending one message, or checking us |
Where do I start if I have never sent without a domain?
The getting started group. The short version is that PhantomFox owns and warms the sending infrastructure, so the domain, the DNS records and the warming period are not your problem at any point.
The five steps from an empty account to a campaign that has left are on how it works, and the longer written answers are in answers.
What decides how much I can send?
What is in your prepaid wallet, not which plan you are on. The sending supports ten thousand, a hundred thousand and a million messages, and each mail draws $0.003 from the wallet.
The arithmetic for each of those bands is on bulk sending, and the single send package for one message is on pricing.
What do the inbox answers actually promise?
Nothing about the inbox itself, and that is deliberate. What is promised is a sender that was warmed before you touched it and complaints that land on PhantomFox infrastructure rather than on your domain.
A receiving mail server decides where a message goes, and no provider on earth overrides that decision. Every answer in the inbox group is written to that line, and so is about.
What if I only want one message sent, privately?
Read the privacy group. Your own identity is not carried on the message unless you write it in, and the reply address only exists if you point it somewhere.
That whole route, and what a recipient can and cannot see, is on anonymous sending. If instead you want infrastructure reserved for one business or one client, that is dedicated sender, and a question nobody has answered here can go to contact.
Sources: every answer on this page is drawn from the PhantomFox one pager (2026-09-23); the wallet totals are the published rate multiplied by the published volume bands.
Getting started
Do I need my own domain?
No. PhantomFox owns and warms the sending infrastructure, so there is nothing for you to buy, point or verify. That is the whole reason an account can send within five minutes of being created.
Do I need to set up DKIM or SPF?
No, and the same goes for DMARC, a mail server and a deliverability consultant. There is nothing to configure on your side, because the sending does not run on a domain of yours.
How fast can I start sending?
About five minutes from signing up. You create the account, choose the single send package or top up a wallet, paste the message and the list, and send. Nothing waits on a DNS record or a warming period.
What does it cost?
A single send package costs $24 and stays valid for one year. Bulk sending is charged at $0.003 for each mail, drawn from a prepaid wallet whose smallest top up is $20.
Sending and limits
Can I send to a cold list?
Yes, provided it is a list you gathered yourself. PhantomFox does not sell, rent or supply lists, and it does not send to a list it can see was harvested.
Can replies come to my own inbox?
Yes. You point the reply address at whatever inbox you already work in, and the answers arrive there rather than in a console you have to log into. PhantomFox sends; it is not your mailbox.
How many emails can I send?
The sending supports ten thousand, a hundred thousand and a million messages. What decides your ceiling is the balance in your prepaid wallet rather than a plan tier, because every mail simply draws $0.003 from it.
What happens when my wallet runs out?
Sending stops until you top it up again. The wallet is prepaid, so there is no bill afterwards and no month you paid for without sending anything. The smallest top up is $20.
Getting to the inbox
Is there a warming period before I can send?
None. The warming already happened on the sender you are given, which is why there is no slow ramp of small sends before a real campaign is allowed out.
What does a warmed sender mean?
It means the sending reputation was built before you arrived, by us, on our own infrastructure. The practical effect is that your first campaign sends at the rate your hundredth one would.
Where do spam reports and unsubscribes land?
On PhantomFox sending infrastructure, not on your domain. A campaign that goes badly costs you that send and leaves the address your business runs on untouched, which is the argument for proving a new campaign here first.
Will it land in the inbox?
Nobody can promise that, and PhantomFox does not. A receiving mail server makes that decision on its own. What is under our control is the sender, which was warmed before you touched it, and the complaints, which land on our infrastructure rather than your domain.
Privacy
Can an anonymous email be traced?
PhantomFox does not tell anyone a message can never be traced. What it does is keep your own identity off the message it sends, so nothing in the mail itself points back at you.
Can the recipient see who I am?
Not from the message itself. It leaves on a PhantomFox sender and carries no identity of yours unless you write one into the body or point the reply address at an address that names you.
Do I need an account to send?
Yes, an account and a way to pay. It takes about five minutes and asks nothing about a domain, which is the only setup step between you and a sent message.
Does my own email address go on the message?
Only if you put it there. The sending address is a PhantomFox sender, and the reply address is whatever you choose, including nothing at all if you want no route back.
What we do not do
Do you give me an inbox to receive replies?
No. PhantomFox is a sending service, not a mailbox provider. You point the reply address at an inbox you already own, and the answers arrive where you already work.
Do you promise inbox placement?
No, and neither can anyone else. The receiving mail server decides, and a provider that claims otherwise is selling a sentence it cannot honour. We run warmed senders and absorb the complaints, and we say no more than that.
Do you sell email lists?
No. PhantomFox does not sell, rent or supply email lists, and it does not send to a list it can see was harvested. You bring your own list and we send it.
Do you send phishing email?
No. Phishing, credential harvesting, malware and anything built to deceive a recipient into handing something over are refused. Privacy for the sender is not cover for that, at any price.
What we do not do
- No answer on this page says where a message will land. A receiving mail server decides that and no provider overrides it.
- PhantomFox does not sell, rent or supply email lists, and does not send to a list it can see was harvested.
- PhantomFox does not publish customer counts, logos, testimonials or star ratings anywhere on this website.